Start with the Help Centre for practical, self-serve support. It’s the best place to find clear guidance that helps you get started, understand how PEXA Clear works, complete common tasks, and work through issues without needing to contact support. If you’re looking for step-by-step help or answers to everyday product questions, this is the best place to begin.
Support
Find PEXA Clear support, Help Centre resources, AML/CTF and Tranche 2 FAQs, and how to contact our team. Whether you need help using PEXA Clear, understanding your compliance obligations, or resolving a specific issue, this page will point you to the right place.
Help Centre
FAQs
Our FAQs are designed to give you clear, high-level answers to the most common AML/CTF and PEXA Clear questions. They cover topics such as AML/CTF basics, Tranche 2 obligations, key dates, AUSTRAC, obligations by profession, compliance requirements, and how PEXA Clear can support your practice. If you want a better understanding of the bigger picture, start here.
Contact Support
Most answers can be found in the Help Centre or FAQs. But if you need further assistance, can’t find the information you’re looking for, or have a more specific question, submit our support form and our team will be in touch.